OUR POLICIES
We value our customers and want to make sure we meet your expectations.
MERCHANDISE SHIPPING
The SPENCER MULRAIN online store features a selection of custom merchandise as well as original artworks available for purchase. We invite you to explore the various sections of this page to gain insight into our shipping procedures, return policies, and additional customer service information.
FULLFILLMENT
'
It takes 2–7 business days to create a product and fulfill an order. After your order you will be emailed, and provide a tracking number once shipped.
MADE JUST FOR YOU
Our merchandise is custom made from my selected art prints through direct to garmet processes. This enables less waste and provides you a one of kind product.
SHIP TO YOU
Shipping time depends on product availability and delivery destination. Most United States is within 7-10 days after fullfillment.
ARTWORK SHIPPING
Please review below our sales, shipping and returns policies on ORIGINAL ARTWORK sales. For our merchandise and all other sales please refer to the Merchandise sections of this page.
ARTWORK SALES
The artist's most recent works might not be displayed on the site, and the online catalog includes only a limited selection of the artist’s pieces.
All original artwork is available for purchase both online and offline, including in-person transactions or through special requests outside our online shop. One of the key advantages of buying from our online store is the multiple payment options we offer, including PayPal's interest-free credit.
Each piece of original artwork will be signed by the artist and accompanied by a ‘Certificate of Authenticity’. Purchases can also be arranged through alternative methods, and for additional details, images, or videos approved by the artist, please reach out to us via our contact page using the button below.
ARTWORK SHIPPING
Shipments will be organized based on the delivery location, and it is the customer's responsibility to acquire insurance.
Following your order, a representative from SPENCER MULRAIN ART will reach out to coordinate the most suitable shipping route.
Additionally, you may include any specific delivery requests during your order checkout or provide your details on our contact page to discuss alternative payment options.
LESS WASTE. MORE COLOR. MORE BEAUTY.
We pride our business by only working with partners and manufactures that share our values by using eco-conscious manufacturing processes, sourcing only North American facilities and using best practices in garmet on demand innovations.
We firmly reject the current norm of mega corporations outsourcing their manufacturing to save costs and relying on exploitative practices. This is entirely unacceptable to us.
Our dedicated team of partners handles the printing, cutting, sewing, and packaging of your orders from beginning to end within North American studios. We ensure that all employees involved in the process receive fair wages, starting well above the minimum, and enjoy fully paid breaks. There are no unpaid internships here!
Many of our partners operate their own online stores and truly understand how to transform ideas and art into high-quality finished products that guarantee the utmost customer satisfaction.
MERCHANDISE SALES AND RETURN POLICY
ALL SALES ARE FINAL
We do not offer refunds for buyer's remorse. Returns for products and home goods, as well as size exchanges, are to be handled at your expense and discretion. Please note that we do not accept returns or offer size exchanges; therefore, we encourage you to refer to the size chart for each product. We strive to provide accurate size and item information on every product page. If you have any questions about a particular item, feel free to reach out for more details.
DAMAGED OR DEFECTIVE RETURNS MUST CONTACT US FIRST TO OBTAIN A RETURN CODE
Claims concerning damaged or defective items must be made within 2 weeks of receiving the product, and you will need to complete a report to receive a return code before proceeding with the return. To report any damaged goods, please use the button below.
LOST IN TRANSIT
For packages that are lost in transit, claims must be submitted no later than 4 weeks after the estimated delivery date. Any claims found to be an error on our part will be covered at our expense.
If you notice any issues with the products or anything else on your order, you must submit a report to obtain a return code before returning the item. Please use the form below to submit your report.
SPENCER MULRAIN ART does not accept returns of sealed goods, including but not limited to clothing, that are unsuitable for return due to health or hygiene reasons.